1. n the search bar, find the relevant member who has a freeze on their membership

  2. Click on the

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    icon next to the relevant membership

  3. At the bottom of the new window that opens, you’ll see a line stating how many days remain for the frozen period. Click that text.

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  4. You will now see all of the times the membership has been frozen.

  5. If you’d like to edit the freeze period click the

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    icon

  6. If you’d like to cancel the freeze period, click the

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    icon

  7. Click to approve or save in the new window

  8. Note: if the membership has an end date, it will be adjusted automatically based on editing or canceling the freeze period.

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